The Spa & Health Club

Arriving at the spa
Please arrive at The Spa 15 minutes prior to your scheduled treatment and enjoy the calm and serenity of The Spa atmosphere. Arriving late makes it necessary to curtail the time for your treatment.

Mobile phones
Kindly refrain from using your mobile phone in The Spa premises. Please keep your mobile phone on silent mode at all times.

Valuables
We provide a secure place for your personal items inside The Spa complex. However, we do not accept liability for loss or damage. We recommend valuable items are stored inside the safe located in your hotel room/suite.

Sauna area
Round off your visit to The Spa in the Finnish Sauna, Organic Sauna, Steam Room, Sol Steam, Jacuzzi as well as the hot and cold plunge pools for your relaxation and well-being. The unisex facilities require that guests wear bathing suits while on the premises. Large towels and lightly-flavoured water are provided for your convenience. Please note that food is not served in this area.

Health matters
Please communicate health conditions such as high blood pressure and allergies, as well as pregnancy or any health-related concerns you may have when making your appointment. We do not recommend the consumption of alcohol before or directly after spa treatments or before using any facilities in the Spa and Health Club.

Children
The minimum age for entry to The Spa, The Health Club and the hydrothermal facilities is 16 years of age. Children under the age of 16 may use the hotel pool if they are accompanied by a parent/adult.

Safety
The max. depth of the pool is 1.60 m. There is no life guard at the pool. Children may only use the pool if accompanied by an adult or parent/guardian.

Spa attire
You can wear the bath robe and slippers from your hotel room or we can provide you with these in The Spa. We will provide you with spa attire, including a choice of spa underwear, for treatments. Alternatively you may prefer to wear your own. Our therapists will always use draping techniques to respect your privacy.

Cancellation policy
The treatments you select are reserved especially for you. Appointments in The Spa are very popular and we do try to fill any appointment you may have to cancel at short notice. If, however, we cannot fill the appointment or the treatment is cancelled less than nine hours prior to the scheduled appointment, we are obliged to charge a 50 % cancellation fee. No-show or cancellation with less than six hours notice will be charged at 100 %.

Smoking
Kindly note that you are not allowed to smoke in The Spa, The Health Club or sauna area.