Terms and Conditions

These Terms and Conditions (“T&Cs”) govern the provision of hotel rooms (“Accommodation Services”) and/or conference or banqueting facilities (“Event Services”), any related services and deliveries, culinary services (“Gastro”), and wellness services (“The Spa & Health Club”) by The Chedi Andermatt and/or Bellevue Hotel & Appartement Management AG (collectively, “The Chedi Andermatt”) to customers (referred to as “Organiser” or “Guest”; where provisions apply to both, “Customer” is used). The general provisions of this Part I apply to all services provided by The Chedi Andermatt. For Accommodation Services, Event Services, culinary services, and spa services, the specific contractual provisions for each category apply in addition. In the event of any conflict between the specific provisions and these general provisions, the specific provisions shall prevail.

All quotations issued by The Chedi Andermatt are based on these T&Cs and form an integral part of each contract. The Chedi Andermatt may amend these T&Cs at any time and publishes the current version on its website. By using the services of The Chedi Andermatt, the Customer accepts the then-current T&Cs. Any amendments to these T&Cs require an express written agreement between the parties. This also applies to any waiver of the written form requirement. In the event of any conflict between these T&Cs and the Customer’s own terms, these T&Cs shall prevail.

2.1. A reservation becomes binding only once The Chedi Andermatt issues a written reservation confirmation by email, fax, or letter. The contract is formed upon such confirmation.

2.2. Unless stated otherwise, quotations are valid for 3 days from the date of issue. After this period, they become non-binding. The Chedi Andermatt may withdraw quotations at any time for good cause. Options are binding for both parties during the agreed option period. If no duly signed confirmation is received by the deadline, The Chedi Andermatt may release the reserved services.

2.3. An “Organiser” is a Customer who arranges events at The Chedi Andermatt for 10 or more persons or makes a group booking of 10 or more rooms.

2.4. A “Guest” is a Customer who does not act as an Organiser.

2.5. If a third party acts on behalf of the Customer, the Customer and the third party are jointly and severally liable for all obligations arising from or in connection with the booking and services of The Chedi Andermatt.

3.1. The Chedi Andermatt undertakes to provide the services ordered/reserved by the Customer and confirmed in writing. The Customer shall pay the agreed remuneration for booked services as well as for any services or costs of third parties provided at the Customer’s request.

3.2. All prices are in Swiss francs (CHF) and include statutory VAT.

3.3. The Chedi Andermatt may require a deposit. The amount and due dates are specified in the contract. If the Customer fails to pay on time, The Chedi Andermatt may, after a reasonable grace period, withdraw from the contract. The Customer is liable for any resulting loss.

3.4. All services consumed on property must be secured by a credit card or other means of payment. If no deposit has been agreed or made, a prepayment or payment guarantee for the full invoice amount is due at the latest upon arrival. For table reservations and F&B consumption, services must be settled at the latest upon leaving the outlet. If payment by invoice is agreed, the total amount is due within 30 days of the invoice date. In case of default, The Chedi Andermatt may charge default interest at 5% p.a. and any collection/enforcement costs.

3.5. Price changes by The Chedi Andermatt remain expressly reserved.

3.6. If more than 12 months elapse between reservation and performance, The Chedi Andermatt may charge the prices valid at the time of performance without prior notice.

4.1. House rules (e.g., keeping escape routes clear, non-smoking policy) must be observed.

4.2. Attaching decorations or other items to walls, doors, or ceilings requires prior consent. The Customer is liable for any resulting damage. Brought-in materials must comply with fire safety and other applicable legal requirements.

Applies to “Andermatt Swiss Alps Public Wifi”

The Chedi Andermatt provides a complimentary internet connection (“Andermatt Swiss Alps Public Wifi”) to its customers (“Users”). These provisions govern the use of the Wi-Fi and complement the other provisions of these T&Cs. The service does not include individual IT support, firewalls, or malware protection.

Use is permitted only after a one-time registration with first name, last name, and email address. These data are collected pursuant to Art. 19 para. 2 BÜPF (Swiss Federal Act on the Surveillance of Postal and Telecommunications Traffic), as we are legally obliged, as a telecommunications provider, to be able to identify end users. The data are used solely for this purpose and handled confidentially.

Apart from the data collected during registration, no personal content or browsing histories are recorded. Technical log data (e.g., connection times) are used exclusively for troubleshooting and are regularly deleted.

We also collect anonymised mobility data (e.g., duration and locations of Wi-Fi usage) to improve our service. This information contains no personal identifiers and does not allow conclusions about individuals. You may object to the collection of anonymised data at any time or revoke consent with effect for the future.

In addition, Section 7 “Data Protection” of these T&Cs applies (Privacy Policy of Andermatt Swiss Alps AG).

• Comply with the law: No unlawful activities (e.g., distribution of illegal content, copyright infringement, incitement to violence).
• Do not disrupt operations: No impairment or manipulation of the infrastructure (e.g., hacking attempts, mass connection requests).
• Be respectful: Do not send/receive content that is discriminatory, abusive, or otherwise inappropriate.
• Follow instructions: Technical notices and instructions from our staff must be followed. In case of violations, access may be suspended.

• Reasonable data usage: Avoid excessive data volumes (e.g., mass downloads, continuous HD streaming).
• No peer-to-peer: P2P file sharing is prohibited.
• Shared resource: Please use bandwidth considerately as many users share the network.

• Protect sensitive data: Do not transmit highly sensitive information (e.g., passwords, banking data) over public Wi-Fi without additional safeguards such as VPN or HTTPS.
• Device security: Keep your device up to date, enable firewalls, and use current antivirus software.
• No guarantee of security: Public Wi-Fi is an open network; despite safeguards, complete security cannot be guaranteed.

Use is at your own risk. There is no entitlement to specific availability or minimum speed; interruptions or slowdowns may occur. We accept no liability for the security of data transmitted via the Wi-Fi; users are responsible for protection against viruses, unauthorised access, or data loss. We accept no liability—where legally permissible—for damage to devices or software arising from Wi-Fi use.

The general liability provisions (Section 8), the rights of withdrawal/sanctions in case of breaches (in particular Section 9), and the data protection notices (Section 7) apply mutatis mutandis. Where provisions conflict, these specific Wi-Fi rules in Section 5 take precedence.

6.1. All rights in The Chedi Andermatt (including logos, trademarks, hotel and company names, and the overall look and feel of the property and its interiors) are owned exclusively by Bellevue Hotel & Appartement Management AG. Photos, videos, audio or other visual recordings made by customers or their guests on the premises may be used for private purposes only. Personality rights of other individuals on the premises (e.g., other customers, visitors, employees) must be respected and recordings of such individuals require their prior consent. Artwork on the premises is protected by copyright; recordings thereof may only be used for private purposes.

6.2. Visual and/or audio recordings for commercial purposes (e.g., advertising/PR for products, brands or services; sponsored social media posts; product placement; editorial content; professional productions for third parties) are permitted only with prior written consent.

6.3. Photo and film shoots by external photographers/videographers related to events are generally permitted within the rented rooms. Recordings in public areas require prior approval. The Organiser is responsible for observing personality rights. Requests must be addressed to [email protected] and should include: name of photographer/producer, client, intended use (private/internal/external), and, where applicable, a brief concept.

6.4. Use of The Chedi Andermatt’s protected identifiers—such as logos, trademarks, hotel name, or imagery—for commercial purposes is not permitted without prior written consent. This also applies to the publication of photos, videos, audio/video recordings created on the hotel premises or materials owned by The Chedi Andermatt (e.g., interior, branding, print products, digital content). Requests should be sent to [email protected] and include: user (person/organisation), intended use and medium, assets to be used (logos/images/trademarks), and any concept or sample content.

6.5. In the event of unreported commercial recordings, The Chedi Andermatt reserves the right to withdraw from the contract. The responsible party is liable for any resulting loss.

The collection and processing of personal data are governed by the Privacy Policy of Andermatt Swiss Alps AG. The current version is available here: Andermatt Swiss Alps AG Privacy Policy.

8.1. The Customer is liable to The Chedi Andermatt for all damage, loss, or other harm caused by the Customer, its employees, agents, guests, or other third parties. The Chedi Andermatt accepts no liability for theft or damage to items brought onto the premises by the Customer, its employees, agents, or guests. Insurance for such items is the Customer’s responsibility. The Chedi Andermatt may request proof of adequate insurance and may withhold services until such proof is provided.

8.2. The Customer shall maintain peace and order and comply with applicable law. The Customer shall indemnify and hold The Chedi Andermatt harmless from all civil and public law claims asserted by authorities or third parties (including event participants, guests, employees, or contractual partners of the Customer) arising from the Customer’s event or stay, including legal and court costs.

8.3. The Chedi Andermatt is liable only for direct damage caused intentionally or by gross negligence. Any further liability—particularly for slight or moderate negligence—and liability for indirect or consequential damage (including loss of profit and pure economic loss) are excluded. The same applies to auxiliary persons and other third parties engaged by The Chedi Andermatt.

8.4. Where external services are brokered to Customers, The Chedi Andermatt assumes no liability; only the external provider’s contractual terms apply.

8.5. Carrying, bringing, storing, or otherwise introducing rifles, handguns, or comparable firearms is prohibited. Exceptions require prior written consent. Armed personal protection must be declared in writing prior to booking and is subject to approval. The Chedi Andermatt assumes no liability in this context.

9.1. The Chedi Andermatt may withdraw from the contract without compensation if there is reason to believe that the Customer’s stay or event may jeopardise operations, safety, or the reputation of The Chedi Andermatt, or violates these T&Cs or other instructions. Claims for damages by The Chedi Andermatt remain expressly reserved.

9.2. The Customer’s withdrawal is governed by the cancellation provisions applicable to the relevant service category. The calculation basis is the price per the reservation confirmation (incl. VAT).

9.3. In the event of force majeure, the affected party is released from its contractual obligations for the duration of the event of force majeure. “Force Majeure” means serious, unforeseeable, and unpreventable events beyond the reasonable control of the party (e.g., natural disasters, war, epidemics/pandemics, embargoes, governmental restrictions). Strikes, other labour disputes, and transport failures do not constitute force majeure.

9.4. The party invoking force majeure must promptly notify the other party of the start and end of the event and take reasonable measures to perform the contract despite the event.

9.5. If performance is impossible for an indeterminate period or for more than 24 hours, The Chedi Andermatt may withdraw from the contract in whole or in part. Costs incurred up to the time of withdrawal are to be reimbursed and may be set off against any advance payment.

10.1. Customers residing abroad or without a fixed or known residence hereby submit to debt enforcement in Switzerland pursuant to Art. 50 para. 2 of the Swiss Debt Enforcement and Bankruptcy Act (SchKG). They choose, in favour of The Chedi Andermatt, the municipality of Andermatt (UR) as special domicile for the fulfilment of all obligations arising from or in connection with the contractual relationship with Bellevue Hotel & Appartement Management AG. Service of documents by courts or enforcement authorities may be effected at The Chedi Andermatt, Gotthardstrasse 4, 6490 Andermatt.

11.1. Should any provision of these T&Cs be invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes closest to the economic intent of the invalid provision.

12.1. Swiss law applies exclusively (excluding conflict-of-law rules and the CISG). Place of performance and exclusive venue for all disputes arising out of or in connection with the contractual relationship is the municipality of Altdorf (UR), Switzerland.

13.1. Rooms and furnishings must be checked upon arrival and used with due care. Defects or damage must be reported without delay. The Customer is liable for damage to fittings, regardless of whether caused by the Customer, fellow travellers, or pets. Missing inventory is deemed purchased and will be charged (credit card charge possible; invoice available by email upon request).

13.2. If furnishings in the room or elsewhere in the hotel are damaged or destroyed, the Customer bears the cost of replacement/repair and the full room revenue loss. Related charges may be applied to the Customer’s credit card or invoiced (invoice available by email upon request).

13.3. The Customer must maintain peace and order and shall indemnify the hotel from all third-party/authority claims.

13.4. Any damage or soiling caused by the Customer is documented on the day of departure or within 48 hours thereafter; documentation can be provided by email upon request.

14.1. Rooms are available from 3:00 p.m. on the day of arrival. Check-out is by 12:00 noon on the day of departure. There is no entitlement to early check-in or late check-out. Individual solutions may be available subject to availability and an additional charge.

15.1. Cancellations must be notified as early as possible and in writing. The following apply to cancellations, no-shows, and early departures.

15.2. Individual reservations (up to 9 rooms): Cancellation periods apply as per the individual reservation confirmation/contract. In case of no-show or early departure, the entire stay as confirmed may be charged.

16.1. Group bookings are bookings of 10 rooms or more. A binding rooming list must be provided at least 14 days prior to arrival (first/last names of guests, arrival time, payment instructions/details).

16.2. If an allotment is not fully utilised (or the rooming list is missing/late/incomplete), The Chedi Andermatt may release the remaining rooms. This does not relieve the Customer of payment obligations under the cancellation terms.

16.3. Cancellation deadlines (basis: highest number of rooms booked on any day of stay per confirmation):
10–30 rooms: 60 days before arrival
31–79 rooms: 90 days before arrival
80–119 rooms: 120 days before arrival
from 120 rooms: 150 days before arrival

16.4. Cancellation fees after the deadlines (basis: total affected room nights per confirmation):
10–30 rooms: 59–30 days: 50%  |  from 29 days: 100%
31–79 rooms: 89–60 days: 50%  |  from 59 days: 100%
80–119 rooms: 119–75 days: 50%  |  from 74 days: 100%
from 120 rooms: 119–90 days: 50%  |  from 89 days: 100%

16.5. Cancellation fees may be reduced at The Chedi Andermatt’s discretion if rooms can be resold at the same rate.

16.6. Any advance services provided by The Chedi Andermatt or its partners are payable in full in all cases.

17.1. If the booked room cannot be provided, an equivalent room will be offered where possible; otherwise, a room in another available category.

18.1. Rooms must be checked prior to takeover and used with due care. Defects/damage must be reported immediately. The Organiser is liable for damage; missing inventory is charged (credit card charge possible; invoice by email upon request).

18.2. In case of damage/destruction, the Organiser bears the cost of replacement/repair and the full venue revenue loss (credit card charge/invoicing possible; invoice by email upon request).

18.3. The Organiser must maintain peace and order and indemnify the hotel from third-party/authority claims arising from the event.

18.4. Damage/soiling is documented at the end of the event or within 48 hours; documentation can be provided by email upon request.

18.5. The Organiser must ensure that the maximum permitted capacity for each space is not exceeded. The hotel’s stated maximum figures are binding. The hotel accepts no liability in case of breach.

19.1. The hotel reserves the right to change room allocations. Subletting or re-letting of rooms/areas by the Organiser requires prior written approval.

19.2. Unless otherwise agreed, required permits are to be obtained by the Organiser at its own cost. Copyright fees related to music performances must be registered and paid by the Organiser.

20.1. The final number of participants (“Confirmed Headcount”) should be notified as early as possible. For events with up to 149 confirmed participants, the following free reductions apply (relative to the originally confirmed headcount):
up to 60 days: max. 40%  |  59–30 days: max. 20%  |  29–5 days: max. 10%

20.2. For events with 150 or more confirmed participants, the following free reductions apply:
up to 120 days: max. 40%  |  119–90 days: max. 20%  |  89–10 days: max. 10%

20.3. If the actual number is lower than the confirmed headcount (minus the free reductions), the reduced confirmed headcount remains the billing basis.

20.4. If the actual number is higher, actual costs will be billed; the hotel is not obliged to admit additional participants.

21.1. The Organiser must inform the hotel transparently about the purpose and nature of the event at the time of booking; any changes must be reported immediately. If the hotel determines that it has been misinformed and the event could pose a reputational risk, it may withdraw from the contract; the Organiser is liable for resulting losses.

22.1. From 00:00 (midnight), a night surcharge of CHF 10.00 per guest (based on the confirmed headcount) and per commenced hour applies (minimum CHF 250.00 per hour).

23.1. Unless otherwise agreed in writing, all food and beverages must be purchased from the hotel. Otherwise, a pre-agreed corkage fee will be charged.

24.1. Cancellations must be notified as early as possible and in writing. Free cancellation is possible within the following periods: up to 120 days for events with up to 149 participants (excluding the free reductions under Section 20) and up to 150 days for events with 150 or more participants (excluding the free reductions under Section 20).

24.2. After these deadlines, provisioning costs plus the following cancellation charges (based on the expected invoice amount) apply.

24.3. Up to 149 participants:
119–90 days: 40%  |  89–60 days: 60%  |  59–30 days: 80%  |  from 29 days: 100%

24.4. 150 participants or more:
149–120 days: 40%  |  119–90 days: 60%  |  89–60 days: 80%  |  from 59 days: 100%

24.5. If the revenue loss is offset by third-party bookings for the same period and rooms, the hotel may at its discretion waive or reduce cancellation charges.

24.6. Any advance services provided by the hotel or its partners are payable in full in all cases.

25.1. Special terms apply to services of The Spa & Health Club. By using such services, the Customer acknowledges these terms.

26.1. Cancellations of treatments/bookings must reach the hotel no later than 24 hours before the treatment time or before the spa opens. For later cancellations, the full amount is due.

27.1. The Customer must inform staff of any allergies or intolerances before consumption. Food and beverage consumption is at the Customer’s and guests’ own responsibility.

28.1. The cancellation terms in the written reservation confirmation apply.

29.1. Menu and beverage prices may be adjusted at any time. Prices stated on the menu/price list at the time of the visit apply.

30.1. The Chedi Andermatt reserves the right to reserve the entire property or parts thereof exclusively. In such cases, existing individual reservations may need to be adjusted, moved to alternative dates, or—if no agreement is reached—cancelled free of charge. The hotel will inform affected guests in good time and, where possible, offer equivalent alternative dates or accommodation options at the hotel or comparable properties. Any further liability for additional costs or indirect damages (including, without limitation, flight changes, transport costs, or price differences) is excluded, unless caused by gross negligence or intent.

Andermatt, October 2025