Everything you need to know for a flawless stay in the Swiss Alps.
How do I get to the hotel? The Chedi Andermatt is easily accessible by car, train, or plane. For detailed travel information, please contact our Concierge Team.
Do you offer a transfer service from the train station or airport? Yes, our Concierge Team can arrange private transfers from Zurich or Milan airports, as well as from Andermatt Central train station.
Is parking available at the hotel? Yes, parking is available at CHF 30 per day. For guests staying longer than five nights, a one-time fee of CHF 150 per car applies.
Do you have charging stations for electric vehicles? Yes, electric vehicle charging stations are available on-site.
What are the check-in and check-out times? Check-in is from 3:00 PM, and check-out is by 12:00 noon. Early check-in and late check-out are subject to availability.
Are pets allowed at the hotel? Dogs and cats are welcome. Dogs up to 25 kg must be kept on a leash at all times. Pets are allowed in the lobby, bar, and Living Room, but not in the restaurants, pool, or The Spa & Health Club. A fee of CHF 50 per pet, per day, applies.
Do you have accessible rooms or facilities for guests with reduced mobility? Yes, accessible rooms and facilities are available. Please contact our Reservations Team for details.
Do you provide amenities for families travelling with children? Yes, we provide baby cots, high chairs, and special family packages. Our Kids Club is available during the winter season.
How many rooms does The Chedi Andermatt offer? We offer 119 elegant rooms and suites.
Does The Chedi Andermatt provide room service? Yes, we offer 24-hour room service.
Do you provide dry cleaning and laundry services? Yes, dry cleaning and laundry services are available for an additional charge.
Can non-hotel guests book spa treatments? Yes, treatments at The Spa & Health Club are available for non-residents. Please contact our Spa Team for reservations.
Are children allowed in the spa or pool areas? Children are welcome in designated areas. Please contact our Spa Team for specific age restrictions.
Do you have a heated pool? Yes, the indoor pool is heated to 30 °C, and the outdoor pool to 34 °C. Depth: indoor 1.60 m, outdoor 1.42 m.
What are the dining options at the hotel? The Chedi Andermatt offers three distinguished restaurants, including two Michelin-starred venues and a total of 49 Gault Millau points.
Do I need to reserve a table in advance? Yes, we recommend reservations, especially for The Japanese and The Japanese at Gütsch on 2400 m.
Do your restaurants offer vegetarian, vegan, or gluten-free options? Yes, our chefs cater to special dietary requirements. Please inform us in advance.
Is the Japanese restaurant suitable for dining with children? Yes, children are very welcome. Please contact our F&B team for guidance on age-appropriate dining experiences.
Is breakfast included in the room price? Yes, breakfast is included when you book directly with us.
What are the hotel activities during winter? During winter, we offer ski butler services, a seasonal Kids Club, and a variety of local winter activities in partnership with our Concierge Team.
What are the hotel activities during summer? In summer, guests can enjoy hiking, biking, golfing, climbing, and scenic driving experiences.
Do you have professional ski rental service? Yes, our Ski Butler Team provides equipment storage, maintenance, delivery to the slopes, and transport to local ski areas.
Can I book excursions or experiences through the concierge? Yes, our Concierge Team can arrange bespoke experiences, from mountain adventures to cultural tours.
Number of venues / maximum capacity The Chedi Andermatt offers five versatile venues suitable for business meetings or private events.
Do you offer on-property catering services? Yes, catering is available through our culinary outlets.
Who can I contact for event information or quotations? Please contact us via our event inquiry form.
What payment methods are accepted? We accept cash in CHF, euros (€), pounds (£), dollars ($), and yen (¥) – only if exchanged to CHF – as well as major credit cards (Visa, Mastercard, American Express). Cryptocurrencies are not accepted.
Can I purchase a hotel stay as a gift? Yes, gift vouchers can be conveniently ordered online for delivery or printing.
How can I modify or cancel my reservation? Please refer to our Terms & Conditions or contact our Reservations Team.
Do you offer refunds if I cancel my reservation? Refunds are subject to our Terms & Conditions.
Do you offer a loyalty program? Currently, The Chedi Andermatt does not offer a loyalty program.
If I find a cheaper rate, will you adjust my booking? Please contact our Reservations Team directly.
Can I reserve multiple rooms with one booking? Yes, multiple rooms can be booked in a single reservation via our website.
Is smoking allowed in the hotel? The Chedi Andermatt is a non-smoking property. The Cigar Library is the only designated area where guests may enjoy cigars or cigarettes.
What is the nearest train station? Andermatt Central, within walking distance of the hotel.
How far is the hotel from downtown Andermatt? The town centre is within a 5-minute walk.
What is Andermatt known for? Andermatt offers 180 km of ski slopes in winter and extensive outdoor activities in summer, including hiking, biking, and golfing.
I left something at the hotel. How can I retrieve it? Please email the Front Office Team with details of your stay and the lost item.
What is the best period to visit Andermatt? Andermatt is a year-round destination. Summer offers hiking, golf, and scenic drives, while winter features skiing, snow activities, and alpine adventures.
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