Arriving at The Spa
Please arrive at The Spa 15 minutes prior to your scheduled treatment and enjoy the calm and serenity of The Spa atmosphere. If you arrive late, the time of your treatment will need to be curtailed.
Are mobile phones allowed at The Spa?
Kindly refrain from using your mobile phone in The Spa premises. Please keep your mobile phone on silent at all times.
What is the attire policy in the spa area?
You can wear the bathrobe and slippers from your hotel room or we can provide you with these in The Spa. We will provide you with spa attire, including a choice of spa underwear for treatments. Alternatively, you may prefer to war your own. Our therapists will always use draping techniques to respect your privacy.
Bathing suits should be worn in the hydrotherapy area. The saunas and steam baths are textile-free zones.
Where can I store my valuables?
We provide a secure place for your personal items inside The Spa complex. However, we do not accept liability for loss or damage. We recommend valuable items are stored inside the safe located in your hotel room/suite.
How to deal with health matters?
Please communicate health conditions such as high blood pressure and allergies, as well as pregnancy or any health-related concerns you may have when making your appointment. We do not recommend the consumption of alcohol before or directly after spa treatments or before using any facilities in the Spa and Health Club.
Are children allowed at The Spa?
- The minimum age for entry to The Spa, The Health Club and the hydrothermal facilities is 16 years of age.
- Children under 16 years of age may use The Spa only when accompanied by a parent or guardian.
- Please be aware that the saunas and steam baths are textile-free zones. Parents bear full responsibility for use of these non-clothing zones by children.
- Indoor and outdoor pool: Children under the age of 16 may use the hotel pool if they are accompanied by a parent/adult.
- Children under 16 may not enter The Health Club.
Are the pools suitable for non-swimmers?
The maximum depth of the pool is 1.60 m. There is no lifeguard at the pool. Children may only use the pool if accompanied by an adult or parent/guardian.
Is smoking allowed in The Spa?
Kindly note that you are not allowed to smoke in The Spa, The Health Club or sauna area.
What is the cancellation policy?
The treatments you select are reserved especially for you. Appointments in The Spa are very popular, and we will try to fill any appointment you may have to cancel at short notice. If, however, we cannot fill the appointment or the treatment is cancelled less than nine hours prior to the scheduled appointment, we are obliged to charge a 50 % cancellation fee. No-shows or cancellations with less than six hours' notice will be charged at 100 %.
Further questions and concerns
If you have any further questions about our luxury spa hotel in Switzerland, pleasue do not hesitate to contact us by telephone on +41 41 88874 55 or by e-mail at spa@chediandermatt.com
We look forward to your visit!
