Arriving at The Spa
Please arrive at The Spa 15 minutes prior to your scheduled treatment and enjoy the calm and serenity of The Spa atmosphere. If you arrive late, the time of your treatment will need to be curtailed.
Mobile phones
Kindly refrain from using your mobile phone in The Spa premises. Please keep your mobile phone on silent at all times.
Valuables
We provide a secure place for your personal items inside The Spa complex. However, we do not accept liability for loss or damage. We recommend valuable items are stored inside the safe located in your hotel room/suite.
Sauna area
Round off your visit to The Spa in the Finnish Sauna, Organic Sauna, Steam Room, Sol Steam as well as the hot and cold plunge pools for your relaxation and well-being. Bathing suits should be worn in the hydrotherapy area. The saunas and steam baths are textile-free zones. Large towels and lightly-flavoured water are provided for your convenience. Please note that food is not served in this area.
Health matters
Please communicate health conditions such as high blood pressure and allergies, as well as pregnancy or any health-related concerns you may have when making your appointment. We do not recommend the consumption of alcohol before or directly after spa treatments or before using any facilities in the Spa and Health Club.
Children
The minimum age for entry to The Spa, The Health Club and the hydrothermal facilities is 16 years of age. Children under the age of 16 may use the hotel pool if they are accompanied by a parent/adult.
Safety
The maximum depth of the pool is 1.60 m. There is no lifeguard at the pool. Children may only use the pool if accompanied by an adult or parent/guardian.
Spa attire
You can wear the bathrobe and slippers from your hotel room or we can provide you with these in The Spa. We will provide you with spa attire, including a choice of spa underwear, for treatments. Alternatively, you may prefer to wear your own. Our therapists will always use draping techniques to respect your privacy.
Cancellation policy
The treatments you select are reserved especially for you. Appointments in The Spa are very popular, and we will try to fill any appointment you may have to cancel at short notice. If, however, we cannot fill the appointment or the treatment is cancelled less than nine hours prior to the scheduled appointment, we are obliged to charge a 50 % cancellation fee. No-shows or cancellations with less than six hours' notice will be charged at 100 %.
Smoking
Kindly note that you are not allowed to smoke in The Spa, The Health Club or sauna area.
Indoor and outdoor pool
Children under 12 years may use the indoor and outdoor pool only when accompanied by a parent or guardian.
Hydrotherapy with saunas and steam baths (12 years and older)
Children aged 12 years and older may use the hydrotherapy facilities, but only when accompanied by a parent or guardian. Please be aware that the saunas and steam baths are textile-free zones. Parents bear full responsibility for use of these non-clothing zones by children.
The Health Club (16 years and older)
Children under 16 may not enter The Health Club.
